POLICIES AND FORMS

POLICIES AND FORMS

Pacific Community Housing has a suite of policies and procedures, factsheets and forms to guide its relationship with tenants and applicants. Click on a hyperlink below to download a document about:
TENANT HANDBOOK
Complete Policy Handbook.pdf
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FORMS
Application Form.pdf
Community Engagement Form.pdf
Repair or Maintenance Reporting Form.pdf
Property Inspection Report.pdf
Complaint Form.pdf
Appeal Form.pdf
Tenancy Management
100 Range of Housing Services Delivered 1/08/2023
101 Eligibility for Affordable Housing 1/08/2023
102 Determining Rents for Affordable Housing 1/08/2023
103 Water Charges 1/08/2023
104 Allocations Policy 1/08/2023
105 Tenant Rights and Responsibilities 1/08/2023
106 Tenure of a Lease 1/08/2023 
107 Pets Policy 1/08/2023
108 Breaking or Terminating a Lease 1/08/2023
109 Arrears Management 1/08/2023
110 Complaints and Appeals 1/08/2023
111 Managing Unreasonable Complaints 1/08/2023
112 Anti-social Behaviour Policy 1/08/2023
113 Serious and On-going Harassment Policy 1/08/2023
114 Transfer Policy 1/08/2023
115 Domestic Violence 1/08/2023
Housing Assets
200 Asset Maintenance 1/08/2023
201 Quality Assurance 1/08/2023
202 Repairs and Maintenance 1/08/2023
203 Tenant Damage 1/08/2023
Community Engagement
300 Tenant Engagement and Participation 1/08/2023
Governance
400 Governance 1/08/2023
401 Employment of CEO Policy 1/08/2023
405 Appointing Directors & Senior Management 1/08/2023
406 Delegations Policy 1/08/2023
407 Risk Management Policy 1/08/2023
408 Legislative Compliance Policy 1/08/2023
Probity
500 Code of Conduct Policy 1/08/2023
501 Conflict of Interest Policy 1/08/2023
502 Protected Disclosures Statement - Whistle-Blower 1/08/2023
503 Gifts and Benefits 1/08/2023
504 Equal Employment Opportunity & Anti-Discrimination 1/08/2023
505 Privacy Policy 1/08/2023
506 Employment References Policy 1/08/2023
507 Staff Induction Policy 1/08/2023
508 Staff Recruitment Policy 1/08/2023
509 Fraud and Corruption Policy 1/08/2023
510 Notification to the Registrar Policy 1/08/2023
Management
600 Management 1/08/2023
Viability
700 Financial Viability 1/08/2023
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