POLICIES AND FORMS
Pacific Community Housing has a suite of policies and procedures, factsheets and forms to guide its relationship with tenants and applicants.
Click on a hyperlink below to download a document about: TENANT HANDBOOK Complete Policy Handbook.pdf FORMS Application Form.pdf Community Engagement Form.pdf Repair or Maintenance Reporting Form.pdf Property Inspection Report.pdf Complaint Form.pdf Appeal Form.pdf Tenancy Management 100 Range of Housing Services Delivered 1/08/2023 101 Eligibility for Affordable Housing 1/08/2023 102 Determining Rents for Affordable Housing 1/08/2023 103 Water Charges 1/08/2023 104 Allocations Policy 1/08/2023 105 Tenant Rights and Responsibilities 1/08/2023 106 Tenure of a Lease 1/08/2023 107 Pets Policy 1/08/2023 108 Breaking or Terminating a Lease 1/08/2023 109 Arrears Management 1/08/2023 110 Complaints and Appeals 1/08/2023 111 Managing Unreasonable Complaints 1/08/2023 112 Anti-social Behaviour Policy 1/08/2023 113 Serious and On-going Harassment Policy 1/08/2023 114 Transfer Policy 1/08/2023 115 Domestic Violence 1/08/2023 Housing Assets 200 Asset Maintenance 1/08/2023 201 Quality Assurance 1/08/2023 202 Repairs and Maintenance 1/08/2023 203 Tenant Damage 1/08/2023 Community Engagement 300 Tenant Engagement and Participation 1/08/2023 Governance 400 Governance 1/08/2023 401 Employment of CEO Policy 1/08/2023 405 Appointing Directors & Senior Management 1/08/2023 406 Delegations Policy 1/08/2023 407 Risk Management Policy 1/08/2023 408 Legislative Compliance Policy 1/08/2023 Probity 500 Code of Conduct Policy 1/08/2023 501 Conflict of Interest Policy 1/08/2023 502 Protected Disclosures Statement - Whistle-Blower 1/08/2023 503 Gifts and Benefits 1/08/2023 504 Equal Employment Opportunity & Anti-Discrimination 1/08/2023 505 Privacy Policy 1/08/2023 506 Employment References Policy 1/08/2023 507 Staff Induction Policy 1/08/2023 508 Staff Recruitment Policy 1/08/2023 509 Fraud and Corruption Policy 1/08/2023 510 Notification to the Registrar Policy 1/08/2023 Management 600 Management 1/08/2023 Viability 700 Financial Viability 1/08/2023
Click on a hyperlink below to download a document about: TENANT HANDBOOK Complete Policy Handbook.pdf FORMS Application Form.pdf Community Engagement Form.pdf Repair or Maintenance Reporting Form.pdf Property Inspection Report.pdf Complaint Form.pdf Appeal Form.pdf Tenancy Management 100 Range of Housing Services Delivered 1/08/2023 101 Eligibility for Affordable Housing 1/08/2023 102 Determining Rents for Affordable Housing 1/08/2023 103 Water Charges 1/08/2023 104 Allocations Policy 1/08/2023 105 Tenant Rights and Responsibilities 1/08/2023 106 Tenure of a Lease 1/08/2023 107 Pets Policy 1/08/2023 108 Breaking or Terminating a Lease 1/08/2023 109 Arrears Management 1/08/2023 110 Complaints and Appeals 1/08/2023 111 Managing Unreasonable Complaints 1/08/2023 112 Anti-social Behaviour Policy 1/08/2023 113 Serious and On-going Harassment Policy 1/08/2023 114 Transfer Policy 1/08/2023 115 Domestic Violence 1/08/2023 Housing Assets 200 Asset Maintenance 1/08/2023 201 Quality Assurance 1/08/2023 202 Repairs and Maintenance 1/08/2023 203 Tenant Damage 1/08/2023 Community Engagement 300 Tenant Engagement and Participation 1/08/2023 Governance 400 Governance 1/08/2023 401 Employment of CEO Policy 1/08/2023 405 Appointing Directors & Senior Management 1/08/2023 406 Delegations Policy 1/08/2023 407 Risk Management Policy 1/08/2023 408 Legislative Compliance Policy 1/08/2023 Probity 500 Code of Conduct Policy 1/08/2023 501 Conflict of Interest Policy 1/08/2023 502 Protected Disclosures Statement - Whistle-Blower 1/08/2023 503 Gifts and Benefits 1/08/2023 504 Equal Employment Opportunity & Anti-Discrimination 1/08/2023 505 Privacy Policy 1/08/2023 506 Employment References Policy 1/08/2023 507 Staff Induction Policy 1/08/2023 508 Staff Recruitment Policy 1/08/2023 509 Fraud and Corruption Policy 1/08/2023 510 Notification to the Registrar Policy 1/08/2023 Management 600 Management 1/08/2023 Viability 700 Financial Viability 1/08/2023